Updated: March 18, 2026

Sweet Sound Piano (“Sweet Sound Piano,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information collected through this website and any related online services we operate (collectively, the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly
When you contact us, request service, submit a form, or otherwise communicate with us, we may collect information such as:

– your name
– email address
– phone number
– city or service location
– details about your piano, appointment, or service request
– any other information you choose to provide

Information Collected Automatically
When you visit the Site, certain information may be collected automatically, including:

– IP address
– browser type
– device type
– operating system
– pages viewed
– referring website
– date and time of access
– basic website interaction data

### Cookies and Similar Technologies
We may use cookies and similar technologies to help the Site function properly, understand website traffic, improve performance, and support analytics or advertising tools.

2. How We Use Information

We may use your information to:

– respond to inquiries and service requests
– schedule, confirm, and provide services
– communicate with you about appointments or follow-up needs
– improve the Site and our services
– maintain internal business records
– protect the security and integrity of the Site
– detect, prevent, or address fraud, misuse, or technical issues
– comply with legal obligations

3. How We Share Information

We do not sell your personal information for money.

We may disclose information in the following circumstances:

– **Service providers:** with vendors that help us operate the Site, host content, manage communications, perform analytics, or support our business operations
– **Legal compliance:** when required by law, subpoena, court order, or other valid legal process
– **Protection of rights:** when necessary to protect our rights, property, safety, or the safety of others
– **Business changes:** in connection with a sale, transfer, merger, or reorganization of the business, if one occurs

We do not knowingly disclose personal information to third parties for their own direct marketing purposes without appropriate consent or another lawful basis.

## 4. Cookies, Analytics, and Third-Party Tools

The Site may use third-party tools such as analytics services, map tools, embedded content, or advertising-related technologies. These tools may collect technical data from your browser or device when you use the Site.

Depending on the tools enabled on the Site, third parties may be able to collect information about your online activities over time and across different websites.

You can manage cookies through your browser settings. Disabling cookies may affect certain Site features.

## 5. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting. At this time, there is no universal standard for how websites should respond to these signals. Because of that, the Site does not currently respond to browser-based Do Not Track signals in a uniform way. You can still manage tracking preferences through your browser settings.

6. Your Choices

If you would like to review, update, correct, or request deletion of personal information you have submitted to us, you may contact us using the phone number or contact options provided on this Site. We may need to verify your identity before processing certain requests.

You may also opt out of promotional communications from us by following the unsubscribe instructions in those communications, if applicable, or by contacting us directly.

## 7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

## 8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. You should review their policies separately.

## 10. Children’s Privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Site, please contact us so we can review and address the issue.

## 11. California Privacy Notice

If you are a California resident, you may have rights under California law, depending on the type of information involved and the laws that apply to our business.

Subject to applicable law, you may have the right to request that we:

– provide access to certain personal information we maintain about you
– correct inaccurate personal information
– delete certain personal information
– explain the categories of personal information we collect and how we use it
– explain the categories of third parties to whom we may disclose personal information

We will not discriminate against you for exercising any privacy rights available under applicable law.

### California “Shine the Light” Notice
California residents may request information regarding certain disclosures of personal information to third parties for their direct marketing purposes, where applicable. Sweet Sound Piano does not knowingly disclose customers’ personal information to third parties for those third parties’ own direct marketing purposes without appropriate consent or another lawful basis.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised Privacy Policy on this page and update the Effective Date above. Your continued use of the Site after any changes are posted means you accept the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact:

Sweet Sound Piano
Livermore, California
Phone: (925) 525-1642

You may also reach out using the contact options provided on this website.